Please note for this summer, the Temperature Controlled Shipping and Ice Pack option is pre-selected in checkout or when shipping a locker. If you choose to not use Temp Controlled shipping or ice packs, you will have to manually uncheck those boxes. This will override any quick checkout settings that you may have updated in your profile. This is only for the summer and when temperatures cool down, we will revoke this auto-select feature and your quick checkout preferences will be enabled.
We strongly recommend selecting Temperature Controlled Shipping and Ice Packs Where Available. This isn’t a requirement, but if at any point it’s over 80 degrees between where you live and Sonoma County, you should be using Temp Controlled Shipping. If temperatures are over 80 degrees where you live, you should be shipping with ice packs to protect your wine.
TC Shipping Timing: Temperature Control Trucks leave our California Wine Country warehouse every Friday. Orders must be placed by Wednesday at 4pm PST to make the weekly temp-controlled shipping cutoff, otherwise they will go out the following Friday. Depending on where you are in the country your order is normally handed off to your local carrier's delivery hub in 3-5 days. From there it takes another 1-2 days for delivery by your local carrier.
Adding Ice packs is HIGHLY recommended and protect your order after the temperature control truck delivers to your local carrier’s hub, which is normally UPS or FedEx. Once your Temperature Controlled order reaches the local carrier, ice packs are then inserted to preserve the wine temperature from the local carrier to your location. Ice packs last up to 48 hours but that time can be increased or decreased based on how hot it is in your location.
Ice Pack Costs: Ice packs are an additional $10 for 12 bottle orders and $8 for 6 bottle orders.
Geographic Specifics: If you are in the Western US (CA, NV, OR, WA, ID, MT, ND) you are normally a 2 day delivery window away, therefore TC truck selection is not available and it is HIGHLY RECOMMENDED to protect your order in transit with Ice Packs. If you are in AZ, all orders are sent via temp controlled trucks door to door so there is no need for ice packs.
Shipping Holds: If the destination in your location is forecasted to be over 100 degrees, we will be holding all shipments until temps cool in your area. Ice packs won’t survive very long over 100 which means your wine would be compromised. We evaluate the weather twice a week and will remove holds whenever possible.
Expedited Delivery: If you need your order expedited or sent overnight temperature controlled, please reach out to support@winespies.com and one of our Agents can help you with that.