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Temperature Controlled Shipping FAQ

WORLD-CLASS TEMPERATURE PROTECTION

Available now, our Operatives can choose to protect their Wine Spies wine orders by checking the Temperature Protection option at checkout. When you select this option, your wine will leave our warehouse in a Temperature-Controlled truck, EACH FRIDAY. This truck safely carries your wine to a rally point (typically takes 8-10 days), where we insert ice packs and wrap your bottles in a protective sleeve - before handing your order over to one of our shipping carriers for the final leg of its journey. This is when your tracking information will update. 

WHICH STATES ARE TEMP CONTROL AVAILABLE FOR?

If you live in AZ, CA, ID, MT, ND, NV, OR, WA or WY, Temp Control doesn't appear as option, but don't worry - Ground shipping to your state is fast enough that the icepacks can take care of your wine for the journey.

HOW CAN I USE THIS CHILLY SERVICE?

Be sure to select the "Add ice packs to my order" option at checkout and your orders will be fully protected for the entire journey.

CAN I TRACK MY ORDER AS USUAL?

Tracking for temperature protected orders is a little different. You'll know that your order is safe aboard our refrigerated fleet, when you receive an email with your tracking number. While it is on board a refrigerated truck, you won't be able to track the progress of your order. We keep the location Top Secret while en route. When we place ice packs inside the box and hand it off to one of our shipping carriers for the final leg of its cooled journey, you'll see that the tracking will begin to update.

If you have any questions about this service, questions about any wine that we feature - or anything else, please feel free to contact us via phone or email.

Temperature Controlled Shipping


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