FAQ

Default solution folder, feel free to edit or delete it.

All about Lockers
WHAT ARE LOCKERS? The concept is simple: In the past, you had to check out with 6 bottles of wine to get free shipping. Now, with Lockers enabled at checko...
Wed, 6 Jan, 2021 at 8:21 PM
Invalid tracking number
If your tracking number begins with 4368WI and yields "invalid" results when you click it, it is because this order is traveling via our temperatu...
Wed, 6 Jan, 2021 at 8:12 PM
Where's the wine you advertised?
We feature one wine per day, so please check the date on the email that you received the offer to ensure it is the current sale of the day. Occasionally, we...
Wed, 6 Jan, 2021 at 8:14 PM
How do I see my account credits?
If you do have credits, it will be automatically applied to your next purchase(s) upon checking out, and you'll see it applied on the Order Confirmatio...
Wed, 6 Jan, 2021 at 8:17 PM
Why can't I see the Locker option?
Please log out and back in again to your Wine Spies account and if this doesn't do the trick, try using a different web browser. Unfortunately, Interne...
Wed, 6 Jan, 2021 at 8:20 PM
Temperature Controlled Shipping FAQ
WORLD CLASS TEMPERATURE PROTECTION Available now, our Operatives can choose to protect their Wine Spies wine orders by checking the Temperature Protection ...
Wed, 6 Jan, 2021 at 8:21 PM